This accessibility statement applies to

This website is run by South London and Maudsley NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Please note that you need to have the latest version of your web browser to get full access to the accessibility tools.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We’ve added the ReachDeck Toolbar to our site. If you struggle with reading, have a visual impairment, or prefer to read in your own language, the ReachDeck Toolbar can help.

Try it out for yourself...

Click on the orange button of a person that you can see in the header of all our website pages. This will launch the ReachDeck Toolbar. You’ll see it dock to the top of your screen. Now click on the first ‘pointed finger’ icon on that toolbar and hover your mouse pointer over any text on our site to hear it read out loud.

How does the ReachDeck Toolbar help?

The ReachDeck Toolbar will help you to read and translate the content on our website. Its features include:

  • Text-to-speech: click on or select any text to hear it read aloud
  • Translation: translate content into over 100 languages
  • Text magnification: enlarge text and hear it read out loud
  • MP3 generation: convert selected text into an MP3 audio file
  • Screen mask: reduce glare with a tinted mask
  • Web page simplifier: remove clutter from the screen. Display only the main text
  • Picture dictionary: displays pictures related to text selected on the page

Need support?  Texthelp has you covered.

Head over to Texthelp’s dedicated Support Site to find lots of useful articles on ReachDeck.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within three working days.

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: by providing as much detail of the issue and a link to the page in question.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us for interpreting and translation needs

South London and Maudsley is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The website is using Crisp – a third party live chat application. This is not part of the website design and is a separate plugin, yet is still essential to the website. Users may find it difficult to use the live chat with just a keyboard (including opening and closing it) or via a screen reader application. There is no clear text alternative provided for the live chat button. The screen reader application pronounces the live chat as ‘other support number’, which can make it unclear and does not indicate whether the live chat is open or closed.

When navigating to different pages on the website with the live chat open, the mouse cursor tends to remain in the live chat box without making it known or clear to the user. The ‘compose message’ text field, once opened, takes focus instead of the first element of the page (when navigating to different pages of the website), which disrupts keyboard navigation, as there is no way to close the live chat with just a keyboard, once it is open.

The Crisp embed button located on the bottom right of every page has no descriptive indicator as to its function and is reliant on a speech mark icon.

This statement was prepared on 4th March 2021. It was last reviewed on 4th March 2021.

This website was developed in early 2021 and launched in March 2021. We followed the standards during the development of the site and our developer Frank Health tested compliance with standards prior to launch.