character (7).pngThe LGBT survey published by the Government in 2018 revealed that many who identified as LGBT had difficulty accessing mental health services, due to long waiting lists.

Many of the survey respondents also mentioned that their GP did not help.

To overcome these issues, you can self-refer yourself to free, accessible, confidential, high quality psychological services where you will be prioritised.

Be sure to mention that you are a health or care worker in south east London.


We know that there have been negative experiences when it comes to accessing physical and mental health services. Many LGBT people reported that this is due to lack of knowledge among medical staff about the needs of LGBT people.

We have compiled resources specifically tailored to LGBT people:

Browse through the images below for resources specifically tailored towards LGBT people.

The LGBT health and wellbeing charity, ELOP, has launched a new service that offers a range of free activities to support the mental health and wellbeing of the LGBT community. These include:

Mental Health and Wellbeing plans: ​these are one-to-one sessions, usually taking place weekly for a period of six weeks. At the end of the programme, participants can take away a personalised health plan that will help them to understand what wellness looks like, what can impact on their physical, emotional and social wellbeing, tools and coping mechanisms and an action plan for 12 months.

Wellbeing Workshops run on Mondays from 6:30pm to 8pm. These workshops focus on what helps to maintain mental wellbeing. The workshops include group activities, skills building and psychoeducation and discussion. The programme includes workshops on anxiety, low mood, creating boundaries, coping with anger and mindfulness.

The ReCharge group runs every Friday from 11:00am to 12:30pm. It is a weekly daytime group that focuses on staying well and maintaining connections. The group is facilitated and primarily discussion-based. It aims to build peer networks and reduce social isolation.

How can I join?

If you are interested in accessing this new service you can either self-refer or be referred by a health and wellbeing professional. You will be asked to complete a registration form, and will be offered an online assessment. These last 60 minutes and will focus on your current experience of wellbeing and your methods of coping. Following assessment you will be offered an individual package of support. Please contact The HeadsOut Team at for more information.


Staff understand experiences of LGBT+ staff and the impact on their mental wellbeing during Covid-19 (LGBT Foundation), as well as the experiences of staff with disabilities (Health Foundation), as this knowledge will be critical to successful outreach work.

Find resources below for coping in this challenging time

Browse through the images below for resources to help you during this challenging time.

Intersectionality in LGBTQ+

We know that the majority of LGBTQ+ individuals in southeast London boroughs are from a diverse cultural background.

Below are resources tailored to LGBTQ+ individuals from Black, Asian and other Minority Ethnic backgrounds.

Supporting our LGBTQ+ colleagues

Many LGBTQ+ staff reported facing discrimination and harassment at work. 

Find out below how you can help support your LGBTQ+ colleagues.


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When someone discloses that they are LGBT, remember: They may have disclosed this information in confidence. Don’t spread this like wildfire. Remember to ask for their permission.

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Many LGBT people experience hurtful comments or verbal harassment. Remember to report if you witness any such thing.

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Educate yourself. Don't rely on your LGBT colleagues to tell you what is okay and not okay. 

There is plenty of online LGBT ally training you can go for, like this one from the Safe Zone Project and Stonewall Scotland

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It’s okay to make mistakes, but remember to apologise and learn from this experience.

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Offer support and solidarity to any colleagues experiencing discrimination.

Below are contact details for LGBT staff networks in NHS Trusts in the SEL area. Staff networks can help provide support and solidarity to staff as well as act as a collective voice in raising issues with Trusts.

Terminology relating to LGBTQ+ identities and experiences is changing constantly. The use of specific terms becomes contested, and new best practice terminology emerges. The use of certain terms also depends on individual preference and the terminology they feel best represents their own identity and experience. 

This page includes a small amount of terminology and meanings that is used to the LGBTQ+ community, as well as additional resources to extend your knowledge of LGBTQ+ Glossary of terms

The Acronym

LGBTQ+ is an acronym used to refer to the community of people who identify as one or more of the following: 

  • Lesbian (L) 

  • Gay (G) 

  • Bi (B) 

  • Trans (T) 

  • Queer/ Questioning (Q) 

  • Another identity which experiences similar forms of prejudice and/or discrimination (+).

Elsewhere, you may have seen the community referred to via other similar acronyms, such as LGBT, LGBT+ or LGBTQIA+. LGBTQUA+ 

Sexual Orientation 

Sexual orientation is individual's sexual orientation denotes the set of people that they may be sexually attracted to.  Key terminology for sexual orientation are:

  • Heterosexual sexually attracted to people of the opposite sex  

  • Lesbian denotes attraction between women, 

  • Gay denotes attraction between people of the same gender, 

  • Bi denotes attraction to people of at least two genders, 

  • Asexual denotes an absence of sexual attraction (or as an umbrella term which also includes those which experience sexual attraction weakly, rarely, or only under limited circumstances) 

Some individuals may choose not to label their sexual orientation and may refer to themselves as undefined. This might be because they resist the use of labels or cannot find one which represents their experience. 

The term questioning may be used by, or in relation to, individuals who are unsure about or exploring an aspect of their identity. 

Trans Identity 

A trans person is someone whose gender identity differs from the gender they were assigned at birth. Being trans is not a sexual orientation, and does not dictate a trans person's sexual orientation. Key terminology are:

  • A trans man is a man who was assigned female at birth (AFAB), 
  • A trans woman is a woman who was assigned male at birth (AMAB). 
  • Non-binary people identify their gender between or outside of the binary of male and female.  
  • Agender/genderless, which denotes an absence of gender. 

  • Bigender, which denotes a gender identity which is characterised by a combination of two of more genders (such as male and female).  

  • Genderfluid, which denotes a gender identity which changes or shifts over time. 

  • Genderqueer is another non-binary gender identity, though it is more commonly used as an alternative umbrella term to non-binary.


Intersex people have innate anatomy or physiology which differs from contemporary cultural stereotypes of what constitutes typical male and female bodies. 

In contrast, those whose innate anatomy and physiology are in alignment with contemporary cultural stereotypes of what constitutes male and female bodies are referred to as endosex people. 

Outdated and offensive terms to avoid for intersex people include hermaphrodite and hermaphroditic 

Click here for a guide on being a Rainbow Champion at work. 

Feedback and suggestions

We welcome feedback from LGBTQ+ staff. Please don't hesitate to contact us with suggestions via email or our live chat.